The Capgemini High Net Worth Report delivers a detailed analysis of emerging wealth trends, investment behaviors, and client expectations among affluent individuals globally. Drawing on extensive survey data and expert interviews, the report helps financial institutions align their strategies with evolving priorities of high net worth clients.
This research highlights how digital transformation, sustainability concerns, and regulatory shifts are reshaping private banking, wealth management, and advisory services. Institutions use these insights to refine product offerings, client engagement models, and long-term relationship strategies.
| Region | Target HNWI Population | Projected AUM Growth 2023-2028 | Key Drivers |
|---|---|---|---|
| North America | 5.1 million | 31% | Business performance, capital markets gains |
| Europe | 3.3 million | 18% | Inheritance flows, steady returns |
| Asia Pacific | 4.7 million | 42% | Economic expansion, new wealth creation |
| Latin America | 1.2 million | 24% | Commodity cycles, entrepreneurial activity |
| Middle East & Africa | 0.9 million | 19% | Diversification, infrastructure investments |
Digital Engagement and Client Experience
Capgemini emphasizes that digital tools are now central to how affluent clients interact with wealth managers. From onboarding to ongoing portfolio reviews, expectations for seamless, transparent, and personalized experiences continue to rise.
Omnichannel Service Expectations
High net worth individuals expect consistent, context-rich interactions across branches, mobile apps, virtual advisory sessions, and concierge services. The report details how leading firms integrate channels to deliver frictionless journeys.
Data-Driven Personalization
Firms leverage analytics to tailor product recommendations, content, and communication timing. The Capgemini High Net Worth Report highlights how advanced segmentation and behavioral insights improve satisfaction and loyalty.
Wealth Migration and Succession Planning
Family governance, cross-generational wealth transfer, and jurisdictional shifts are critical themes in the report. Affluent families focus on aligning legal structures, tax optimization, and values传承 across heirs and stakeholders.
Intergenerational Dialogue
Open communication between generations is identified as a leading practice, reducing conflict and smoothing transitions. The report provides frameworks to facilitate structured family meetings and shared decision-making processes.
Regulatory Considerations in Migration
Changing residency rules, reporting obligations, and asset-location strategies influence where clients choose to establish or move wealth. Institutions are advised to monitor regulatory developments and integrate compliance into succession planning.
Sustainability and Values-Based Investing
Environmental, social, and governance considerations are increasingly influencing allocation decisions among wealthy clients. The Capgemini High Net Worth Report shows growing demand for transparent impact measurement and tailored sustainable solutions.
Integration with Portfolio Construction
Sustainable mandates are moving from separate overlay strategies to core portfolio construction. The report outlines how managers incorporate climate risk, corporate governance, and community impact metrics into traditional asset allocation models.
Communication and Reporting
Clients expect clear metrics on carbon footprint reduction, social outcomes, and governance improvements. Firms that standardize reporting and link impact to financial performance are better positioned to earn trust.
Innovation in Product and Service Design
To capture growth, providers are launching flexible structures, co-investment platforms, and customized advisory models. The report identifies which product features most strongly resonate with affluent segments and drive wallet share expansion.
Co-Investment and Direct Access
High net worth investors are seeking direct exposure to private equity, real estate, and infrastructure alongside traditional managed strategies. The report highlights product architectures that balance control, liquidity, and cost efficiency.
Advisory Frameworks and Specialist Roles
Specialist consultants focusing on tax, legal, and philanthropic planning are becoming core team members. Firms that embed these experts into client delivery networks can address complex objectives more effectively.
Strategic Recommendations for Financial Institutions
- Enhance omnichannel digital tools to meet rising client expectations for seamless, transparent engagement.
- Embed sustainability metrics into core portfolio construction and reporting frameworks.
- Develop specialized advisory teams covering tax, legal, philanthropic, and governance domains.
- Implement robust data analytics to drive personalization and proactive client communication.
- Monitor regulatory shifts in key regions and integrate compliance into succession and migration strategies.
FAQ
Reader questions
How frequently should I review my high net worth portfolio according to the report's best practices?
The Capgemini High Net Worth Report recommends structured reviews at least quarterly, with deeper annual or event-driven assessments to align investments with changing life goals, market conditions, and regulatory landscapes.
What digital features do affluent clients expect most from their wealth managers?
Affluent clients prioritize secure mobile access, real-time portfolio insights, seamless virtual advisory sessions, and personalized content delivery through integrated apps and client portals.
Which regions show the strongest projected growth in high net worth population to 2028?
Asia Pacific exhibits the strongest projected growth, driven by new wealth creation, economic expansion, and supportive demographic trends, followed by steady increases in Latin America and the Middle East.
How does succession planning typically integrate with sustainability goals for wealthy families?
Families often embed sustainability principles into governance documents, mission statements, and impact KPIs, ensuring that environmental and social values guide both investment decisions and long-term family legacy initiatives.